Refund policy

Last Updated: September 2026

At Herbal Care24, we want you to have a positive shopping experience. Please read our return and refund terms carefully before placing an order.

1. Return Eligibility

Due to the nature of our herbal and wellness products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return or replacement may be considered in the following situations:

  • You received a damaged product.
  • You received the wrong product.
  • The product received is defective or has a packaging issue.
  • The package was damaged or tampered with during delivery.

2. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order ID
  • Clear photographs of the product
  • Photographs/video of the outer packaging
  • A brief description of the issue

Our team will review the request and, where applicable, arrange a replacement or refund.

3. Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following generally cannot be returned:

  • Opened or used products
  • Products with damaged or removed seals
  • Products without their original packaging
  • Products damaged after delivery due to improper storage or handling
  • Products returned without prior approval

4. Refund Process

If your refund request is approved, the refund will be processed through the applicable payment method used for the original order, wherever possible.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

5. Cancellation Policy

Order cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our support team for assistance.

6. Shipping Charges

Original shipping charges, if any, may not be refundable unless the return or refund is due to an error on our part, such as sending the wrong product or a damaged product.

7. Refund for Undelivered Orders

If an order is returned to us by the courier because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, any refund will be considered after deducting applicable shipping or return charges.

8. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with your order details:

Herbal Care24
Email: zaminmalik786@gmail.com
Phone: +91 9760128766
Website: herbalcare24.com

Please do not send any product back without contacting us first and receiving confirmation from our team.

9. Policy Changes

Herbal Care24 reserves the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page with the updated Last Updated date.

Herbal Care24 — Pure Herbs | Better Health 🌿